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Your quick, decisive action
Thank you very much for your quick response on Monday. Thank you also for delivering and end product that really lives up to the philosophy you put forth in your catalogue. All the generations of the Shields family, grandkids, kids and seniors like ourselves are very impressed and happy with the aluminum fence. And our friends who have seen in are also impressed, as are our neighbors.
It is interesting how the glitches that occur in implementing a project often turn out to be strong positives because of how they are handled. Your quick, decisive action to have your foreman tell us you would take responsibility for repairing the infrastructure damage incurred in drilling on of the postholes was great.
As is often said, it is on thing to talk the talk and quite another to walk the walk. It turns out that the glitch, and how you handled it, has made us even bigger fans of The Fence Experts than just the quality of your excellent fence does on its own.